Website >> Purchase & Returns


Purchase

When a purchase is made, the full amount (incl VAT) is withdrawn from the buyers Creditcard or PayPal account. The payment will always be non-recurring, for all our products. If User wishes to renew a subscription, a new Purchase will have to made after the period User chooses (30 days or 1 year).

Delivery

The purchased files will be available right after payment has been verified - under the DOWNLOAD tab -, for instant download.

Returns

On Demand Downloads (for both photos and videos) are good for one year. If they are unused within that time, they will expire. They will not renew automatically, so if User wishes to continue his use, a new On Demand Download will be necessary.

Packs are good for one year. They will not renew automatically, so remaining downloads will be lost if user hasnt used them all. If User wishes to continue using a Pack after 1 year, a new Pack / Purchase will be necessary.

Subscription Plans are non-refundable and will not be returned under any circumstances. Renewal of plans is not automatic, so if User wishes to prolong a subscription for a period beyond the one already purchased, a new purchase will be necessary. Remaining downloads will not transfer to a newly purchased subscription.

Important: Imagensia does not send any notices by any means (email, mail, phone, fax, etc.) regarding an impending On Demand Downloads renewal.

On Demand Downloads purchased on the website are not subject to return or exchange unless:
File purchased on the website is of inappropriate quality; Imagensia can, upon verification of defect or deficiency, refund On Demand Downloads to customer accounts.

The foundation of reconsideration of the fact of purchasing file(s) is customer's request in the support service with the indication of his/her login, unique identification file number and reasons stating why the file(s) is (are) unsatisfactory.

The criteria in accordance to which the file(s) is (are) considered unsatisfactory are determined by the specialists of Imagensia in each case, upon agreement with the customer.

Imagensia reserves sole discretion in determining the viability of any file, and its Quality Assurance specialists will work with you to reach a fair and equitable resolution, up to and including full reimbursement of all expenses associated with that purchase.


Disclaimer: The original, legally binding version of this document is written in English, and it is translated into other languages for the courtesy of our non-English-speaking users. If there are any discrepancies between the English version and a translated version, the English version supercedes the translated version.